Carol Farnes
P.O. Box 458, Guerneville, CA 95446
Ph/Fax: 707 869 3574
www.carolfarnes.com
Email:  carol@carolfarnes.com

I want you to be as happy with my business policies as you are with my products, so here is my guarantee to you.

Privacy

I will never share any information you give to me, or send you any unsolicited mail of any kind.

Quality Assurance

My work is of a very high quality so you are unlikely to have a problem. However, I warranty all my products against any defect in material or manufacture for a period of one year. After that I may be able to make a repair for a small fee. Please call me if something happens to discuss return of the item for replacement or repair at my discretion. I will refund the cost of basic Post Office Priority Mail shipping (the Post Office will give you a free box for this) and return the item to you free of charge. Simply stated, it will not cost you anything to fix the problem. Unexpected parcels will be refused, so please make sure I know your package is coming.

Returns and Exchanges

If you order the wrong size, don’t like the colour, or wish to return a standard item for any other reason, you may do so for a period of up to 21 days from the date of invoice. I will refund of the cost of the item and any tax paid, but all shipping costs are at the expense of the customer. The item must be in brand new condition and you must let me know it is coming – all unexpected parcels are refused.

Custom work of any kind is not refundable but I do guarantee the fit. Just let me know within 14 days from the date of invoice if it is not quite right and I’ll do whatever is necessary to fix it at no charge.

If you want to exchange your purchase you may do so within 14 days from the date of invoice. You pay the Post Office Priory Mail shipping cost to get it back to me (the Post Office supplies free boxes for this service) and I will pay the shipping costs to return it to you. The item must be in brand new condition and you will need to contact me first to discuss what you would like in exchange and to receive authorization for the return.